Shipping and Returns
The Herend pieces in this guide are sold and shipped by Paris Tableware from Ridgewood, New Jersey. Shipping is free on orders over $150 and a flat $19 on orders of $150 or less, to the continental United States only. Orders placed through January 1, 2027 can be returned within 30 days of delivery.
You place and pay for every order at paristableware.com, and the store handles packing, delivery and returns. The same terms apply to every order there, whatever the brand.
Shipping and return terms at a glance
| Topic | Store policy |
|---|---|
| Free shipping | Orders over $150 |
| Smaller orders | Flat $19 on orders of $150 or less |
| Where orders ship | The 48 contiguous states and Washington, D.C. |
| Addresses the store cannot ship to | Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses and other countries |
| Return window | 30 days from delivery for orders placed through January 1, 2027 |
| Return shipping | Free: the store emails a prepaid return label to download and print |
| Restocking fee | None |
How long does a Herend order take to ship?
The store says orders typically ship within 3 to 5 business days. A piece coming from the manufacturer, or a special order, can take longer. If you need a Herend gift by a certain date, email info@paristableware.com or call (201) 652-4233 before ordering and the store will confirm timing.
What if a Herend piece arrives broken?
Porcelain is packed by hand in the store and, wherever possible, ships in Herend's own box inside a cushioned outer carton. If a piece arrives chipped, broken or wrong, keep all the packaging, take photos and email info@paristableware.com within 48 hours of delivery. The store arranges a replacement or refund and pays the return shipping.
For a piece that breaks later at home, our guide to caring for Herend figurines and replacing a broken one explains how to identify it and find a match.
How do returns work?
Email info@paristableware.com to request a return before sending anything back. The store replies with instructions, and parcels that arrive without an approved request are not accepted. Pieces must be unused and in their original packaging, with proof of purchase. Special orders, custom items and sale items cannot be returned.
Use the prepaid label the store emails you for the return parcel.
Which version of the policy applies?
This page summarizes the store's policies as of October 24, 2026. If anything here differs from the policy pages at paristableware.com, the store's pages govern. The full Paris Tableware return and refund policy covers refund timing, and the Paris Tableware FAQ answers other common order questions.
For anything about delivery or a return, email info@paristableware.com or call (201) 652-4233.
Common questions
Can Paris Tableware ship Herend to Alaska or Hawaii?
No. The store ships only to the 48 contiguous states and Washington, D.C. It cannot ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses or other countries.
Is shipping free on Herend orders?
Yes, when the order total is over $150. Orders of $150 or less ship for a flat $19. The same rates apply to every brand at paristableware.com.
Who pays to return a Herend piece?
For a change of mind, the customer pays return shipping. Orders placed through January 1, 2027 can be returned within 30 days of delivery. When a piece arrives damaged, defective or is the wrong item, the store pays the return shipping.
See Shipping Details at Paris Tableware
Delivery areas, rates and packing details for every order, on the store's own policy page.
Checked against the store's policy pages on .
Sources
Facts on this page were checked against these sources on October 24, 2026.